Project Manager - North America (Expression of Interest)

Bravas Technology is a Gold Mitti by SafetyCulture Partner that helps organisations get more out of Mitti by SafetyCulture: implementations, integrations, training and ongoing support. We are headquartered in Sydney and work with customers across Australia, New Zealand, the US, the UK and South Africa.

We also build Frontline, a risk and EHS platform that sits on top of Mitti by SafetyCulture, and Bravas Sync, our integration platform connecting HR and workforce systems (Employment Hero, Deputy, Tanda and more) to Mitti by SafetyCulture.

We're hiring our first US-based Project Manager to build Bravas in the Northern Hemisphere. You'll own every customer project across North America and the UK, and be the face of Bravas to customers and Mitti by SafetyCulture teams.

Think of it as being a partner in a consulting firm. You win the work, you run the work, and delegate to our central Bravas team to deliver it. Then you QA everything the team produces before it reaches the client, so the quality bar is yours to hold. You deliver against the scope, keep projects on track, make sure every client has a great experience, and find the next problem worth solving. That means constantly sitting down with Mitti by SafetyCulture reps to learn where their customers are hitting problems, and positioning Bravas to solve them.

We bring the leads (Mitti by SafetyCulture referrals and inbound we generate), the systems and a delivery team behind you. You bring the drive to run the US like it's your own business. Hit your targets and you'll earn bonuses and commission.

We're a small team and this is an essential hire. This is an expression of interest, so reach out now even if the timing isn't perfect.

Win the work

• Run discovery calls with customers referred by Mitti by SafetyCulture account executives and CSMs or leads that our marketing can source, then scope and quote the work.
• Write scopes of work and proposals, follow up, and close. Typical projects are implementations, template and training builds, asset management rollouts, audits of existing accounts, integrations and Frontline registers and dashboards.
• Build relationships with the US and UK Mitti by SafetyCulture sales teams so you are the first partner they call. Use AEs to help move stalled deals.
• Own your pipeline in HubSpot and work towards a monthly services target.
• Spot follow-on work in live projects: retainers, next phases, Frontline upsells.

Deliver the work

• Deliver whatever the customer needs. That might be a Mitti by SafetyCulture rollout, a Frontline build or an integration, often a mix. We treat it all as one body of work.
• Kick off projects, gather customer data and requirements, and set a clear plan and timeline.
• Delegate builds to the central team: consultants for Mitti by SafetyCulture configuration, instructional designers for training content, engineers for integrations and automations.
• Quality-check what the team produces before it reaches the customer.
• Run workshops, training sessions and go-lives with customers in US and UK time zones.
• Keep scope under control. Additional work is quoted and agreed in writing before it starts.

Network

• Meet regularly with Mitti by SafetyCulture AEs, CSMs and partner teams to learn where their customers are hitting problems.
• Build relationships with other technology partners we establish in the region, and find work we can deliver together.
• Turn those conversations into referrals and position Bravas as the first call for solving customer problems.

The must-haves

• You're a Mitti by SafetyCulture expert. Maybe you're a former Mitti rep, a former customer who ran it, or a current power user. Either way, you know the platform inside out.
• You're entrepreneurial. We're a small team, and you'll own the US business as if it were your own.

Everything else, we can teach you.

Nice to have

• Experience running several customer projects at once, from kickoff to go-live.
• Confidence selling services: running discovery, writing a scope, quoting and closing.
• Existing relationships with Mitti by SafetyCulture AEs and CSMs in the US or UK.
• Experience in EHS, risk or compliance (manufacturing, construction, facilities, logistics, hospitality, healthcare).
• Familiarity with HR and workforce systems (Workday, UKG, Deputy, Tanda) or integration tools.
• HubSpot experience and a habit of using AI tools to move faster.