Terms and Conditions

These Terms of Service govern all services provided by Bravas Technology Pty Ltd and Bravas Technology LLC, together referred to as Bravas.

Bravas Technology Pty Ltd, ABN 93 689 477 594, is registered at Suite 302, 13/15 Wentworth Ave, Sydney NSW 2000, Australia.

Bravas Technology LLC is registered at 30 N Gould St Ste R, Sheridan, WY 82801, United States.

The applicable Bravas entity under these Terms is the entity identified on the applicable invoice, quote, Statement of Work, or order form.

These Terms apply to all services provided by Bravas, including managed SafetyCulture implementations, BravasCare ongoing SafetyCulture account management, custom API integrations via Fleetyr, Power BI and Tableau dashboard creation, and SafetyCulture template and training course digitisation.

By engaging Bravas for any service, the client agrees to these Terms in full.

Client responsibilities: clients must provide timely access to relevant systems, personnel, and information required to complete the services. Delays in access or information may result in rescheduling or adjusted delivery timelines.

Clients must ensure all required third-party access permissions are in place for platforms such as SafetyCulture, Fleetyr, Microsoft, and other scoped systems.

Service delivery: Bravas will make reasonable efforts to deliver services within agreed timelines. Delivery estimates may change due to client responsiveness, access delays, or unforeseen technical factors. Clients will be notified of any material changes to delivery schedules.

Out-of-scope work and variations: work outside the agreed scope may incur additional charges and revised timelines. Scope changes must be agreed in writing by both parties.

Service nature and warranties: services are provided with reasonable care and skill. Except as required by law, including Australian Consumer Law, Bravas does not guarantee specific outcomes or the performance, availability, or reliability of third-party platforms.

Limitation of liability: Bravas liability is limited to the total amount paid for the specific service. Bravas is not liable for indirect or consequential loss, including lost profits, data, or business opportunities.

Confidentiality: both parties agree to maintain the confidentiality of sensitive or proprietary information unless disclosure is required by law.

Bravas may act as an authorised reseller, referral partner, or commercial intermediary for third-party software, including SafetyCulture.

Where software licences are purchased through Bravas, licences are granted by the third-party provider, not Bravas. Software use is governed by the provider terms and conditions.

Bravas grants no intellectual property rights and makes no warranties regarding third-party software.

For SafetyCulture licences, the applicable agreement is between the client and SafetyCulture. If there is inconsistency, SafetyCulture terms prevail for the software licence.

Bravas Technology Pty Ltd services are governed by the laws of New South Wales, Australia.

Bravas Technology LLC services are governed by the laws of the State of Wyoming, United States.

For Bravas Technology LLC only, disputes are resolved by binding arbitration under AAA rules. Arbitration takes place in Wyoming unless otherwise agreed. Either party may seek injunctive or equitable relief.

Bravas provides end-to-end SafetyCulture implementation services.

Scope of service may include project planning and stakeholder coordination, data collection and initial setup, account configuration and customisation, system access and device setup, integrations and BI dashboards if scoped, training and enablement, user acceptance testing and final adjustments, and post-implementation support.

The client must provide timely access to systems, personnel, and information, nominate key contacts, review and approve deliverables promptly, and ensure required third-party licences and access are available. Delays may impact timelines.

Out-of-scope work may incur additional fees. All services are provided with reasonable care and skill. Liability is limited to fees paid. Clients must comply with SafetyCulture Terms and Conditions.

BravasCare provides month-to-month SafetyCulture account management.

Services may include configuration updates, user management, support and training, reporting setup, and process improvement advice.

The service model is a flat monthly fee with a usage-guide hour allocation. It is not billed hourly, and there are no credits or overage charges.

Material scope changes may result in fee review. Either party may terminate with 30 days written notice.

For custom API integrations via Fleetyr, scope is agreed in writing before commencement.

Scope changes require written approval and may incur additional fees. The client must comply with Fleetyr Terms of Service.

Bravas is not responsible for third-party platform limitations.

Scope is agreed in writing, including data sources and access.

Changes may incur additional fees. The client is responsible for data quality and access.

Ongoing support must be separately agreed.

Scope is agreed in writing.

The client is responsible for content accuracy and compliance.

Bravas is not liable for errors in source materials.

Services are billed as monthly or project-based fees.

Invoices are payable within 30 days unless otherwise agreed.

Bravas may pause or terminate services for non-payment.

Ongoing services may be terminated with 30 days written notice.

Project services conclude upon delivery.

Bravas may terminate immediately for material breach or repeated non-payment.

By engaging Bravas, the client agrees to these Terms and applicable third-party platform terms.

This Data Processing Addendum forms part of the Terms of Service between Bravas and the client and applies only where Bravas processes Personal Data on behalf of the client.

If there is inconsistency, this Data Processing Addendum prevails for data protection matters.

Personal Data or Personal Information means information relating to an identifiable individual under applicable privacy laws.

Processing means any operation performed on Personal Data, including collection, use, storage, disclosure, or deletion.

Data Protection Laws include GDPR, UK GDPR, CCPA, CPRA, the Australian Privacy Act, and applicable United States state laws.

For the UK and EU, the client is the Data Controller and Bravas is the Data Processor.

For the United States, the client is the Business and Bravas is the Service Provider or Contractor.

For Australia, Bravas complies with the Privacy Act and APPs, and the client determines the purposes of processing.

Processing is limited to providing the services, including implementations, integrations, reporting, support, and optimisation.

Data Subjects may include client employees, contractors, end users, administrators, and managers.

Categories of Personal Data may include contact details, user and role data, usage and audit records, training completion data, and client-provided content.

Bravas does not intentionally process sensitive data unless instructed and permitted by law.

The client warrants that it has a lawful basis for processing, has provided required notices and consents, provides accurate and lawful data, and controls retention, access, and use within third-party platforms.

Bravas agrees to process data only on documented instructions, ensure personnel confidentiality, maintain appropriate security measures, assist with compliance and regulatory inquiries where reasonable, and notify the client of unlawful instructions where permitted.

The client authorises Bravas to use sub-processors. Bravas remains responsible as required by law. A list of sub-processors is available upon request.

Data may be processed internationally. Appropriate safeguards will be used where required.

Bravas maintains reasonable safeguards but cannot guarantee absolute security.

Bravas will assist the client with valid Data Subject requests where reasonably practicable.

Bravas will notify the client without undue delay where legally required after a Personal Data Breach.

Upon request at termination, Bravas will return or delete Personal Data unless retention is legally required.

Information may be provided upon request. On-site audits are available only where legally required or agreed.

Liability is subject to the limitations in the Terms, except where prohibited by law.

This Data Processing Addendum is governed by the laws of New South Wales, Australia, unless otherwise required.

The order of precedence is this Data Processing Addendum, then the Privacy Notice, then the Terms of Service.