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SafetyCulture Implementation at a National Facility Management Firm

Increasing cleaning scores by 9% and reducing client complaints by 35%

This FM firm was completely reliant on pen and paper to perform their client site inspections. It was inefficient, the data took 24 hours to reach relationship managers in head office, and corrective actions were rarely followed up. All of this lead to a drop in cleaning scores and an increase in complaints by the client.

We helped to implement a mobile inspection and corrective action system to provide instant visibility to relationship managers when a cleaning inspection was completed, including photos and videos of issues. We also developed a live Power BI dashboard that displayed cleaning scores and corrective actions on TVs in the office to keep these scores front of mind.

The result was a 9% uplift in cleaning scores, attributed to the increased visibility and accountability that the system provided. Moreover, as the cleaning inspections and corrective actions were shared in real time with the client, there was a 35% reduction in formal complaints and an improvement with the relationship, as the team could show they were proactively identifying issues and resolving them.

Testimonials

I loved working with Darcy during our partnership conversations between COMtrac and SafetyCulture. He's an intelligent operator and shows a great level of care towards customers in truly understanding the problems they are facing. Darcy is happy to lead the complex conversations and I'd highly recommend working with Darcy if you're facing challenges in the tech space.

Craig Doran, CEO at COMtrac

Darcy was great to work with. He became an expert in our product and worked as a genuine consultant during the sales process, ensuring we were designing great solutions that fit the customer need. Any business working with Darcy can expect an honest and intelligent approach and I'd be happy to endorse him.

Kevin Fitzgerald, Managing Director at Employment Hero

I worked with Darcy while my company (MyPass Global) was engaging in partnership with SafetyCulture. Darcy showed a great passion for really understanding the customer problems that we were trying to solve, and was an honest broker in trying to find a potential solution. He acts as a true consultant in the tech space and I would happily recommend him to any business looking to hire or work with him.