Terms and Conditions

Last updated: 28 May 2026

1. Our Disclosures

These Terms set out the full agreement between you and us, but the following points are particularly important and we want to flag them up-front:

We may amend these Terms or the features of the Platform at any time by providing written notice to you.
Your Subscription may be subject to a minimum term, as set out in your Account. Without limiting your rights under the Australian Consumer Law, if your Subscription is subject to a minimum term, you may only cancel at the expiry of the minimum term.
We will handle personal information in accordance with our Privacy Policy, available at /privacy-notice.
To the maximum extent permitted by law, the Fees are non-refundable.
The Platform uses artificial intelligence to interpret messy frontline input (voice, photos, free text) and infer structure from it. AI output may be incomplete or incorrect and must be reviewed by a competent person before being relied on. The Platform is not a substitute for professional safety, legal, medical, or emergency services advice, and is not an emergency response system.
You are responsible and liable for the actions of all your Authorised Users, including any Workers you onboard.
You are responsible for ensuring that the Workers and other individuals whose data you process through the Platform have been properly informed of, and where required have consented to, that processing.
Our liability under these Terms is limited to repayment of the Fees you paid us in the 12 months preceding the event giving rise to the liability, and we are not liable for Consequential Loss, loss arising from a Third Party Service, or loss or corruption of data.

Nothing in these Terms limits your rights under the Australian Consumer Law.

2. Introduction

These terms and conditions (Terms) are entered into between Bravas Technology Pty Ltd (ABN 93 689 477 594) (we, us or our) and you, together the Parties and each a Party.
We provide a cloud-based environment, health, safety and operations web platform that allows industrial and frontline organisations (including in manufacturing, construction, retail, energy and logistics) to capture, structure and act on operational data — including audits, incidents, hazards, training and inductions, asset checks, sign-on records, forms, and related workflows (the Platform).
In these Terms, you means the legal entity registered with us as the Account holder (typically the customer organisation). Where an individual creates an Account on behalf of an organisation, that individual represents and warrants that they are authorised to bind the organisation and its personnel to these Terms.
The Platform is provided to organisations for use by their personnel — including Workers in the field. References to "you" include, where relevant, your obligations in respect of those personnel.

3. Acceptance and Platform Licence

You accept these Terms by registering for an Account, by clicking "I accept" (or equivalent), or by otherwise using the Platform.
We may amend these Terms at any time by providing written notice to you. If you continue to use the Platform after the earlier of (a) the date set out in the notice or (b) 30 days after notification, you are deemed to have accepted the amended Terms. If the amendment has a substantial and adverse impact on you, you may cancel your Subscription in accordance with the Cancellation clause.
The Platform integrates with third party systems and APIs (for example, Clerk for authentication, Supabase for data storage, and Stripe for payments). Your use of any such integration may be subject to the third party's own terms.
Subject to your compliance with these Terms, we grant you and your Authorised Users a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to access and use the Platform for your internal business purposes during the term of your Subscription. All other uses are prohibited without our prior written consent.
You and your Authorised Users must not, and must not attempt to:
1. do anything that breaches an individual's privacy or any other legal rights;
2. use the Platform to defame, harass, threaten, menace or offend any person, or to send unsolicited messages;
3. tamper with, modify, reverse engineer, decompile or disassemble the Platform, or transmit viruses or malicious code;
4. use the Platform to develop a competing product, or use any algorithms, models, outputs or content from the Platform to train any third party machine learning model;
5. use data mining, scraping, robots or similar tools against the Platform; or
6. facilitate or assist any third party to do any of the above.

4. The Platform

We will provide you and your Authorised Users with access to the Platform, reasonable support services as described in this clause, and any additional services set out in your Account.
We will use commercially reasonable endeavours to keep the Platform available, but from time to time we may perform scheduled or emergency maintenance during which the Platform may be unavailable.
If you cannot access the Platform, or you have other questions or issues affecting your use of it, you and your Authorised Users may raise a request via email at support@bravastech.com or through our in-product support channel. We will endeavour to respond to support requests in a reasonable period and in accordance with any service levels set out in your Account.
You acknowledge that the Platform relies on third party systems that are not provided by us (for example, cloud hosting, authentication providers, AI model providers, email services, and internet providers) (Third Party Services). To the maximum extent permitted by law, we have no Liability for any Third Party Service, or for any unavailability of the Platform caused by failure of a Third Party Service.
Artificial intelligence. You acknowledge that the Platform uses AI technology (including large language models and other machine learning systems) to interpret unstructured input (such as voice notes, photographs, and free-text descriptions), to infer structure, to link related records, to detect patterns, and to draft content such as reports, action items, and compliance materials. You acknowledge and agree that:
1. AI output is probabilistic and may be incomplete, inaccurate, or inappropriate for your circumstances;
2. AI output must be reviewed by a competent person before being relied on for any operational, safety, regulatory, legal, medical or financial decision;
3. we do not warrant any specific level of accuracy or fitness for purpose of AI output; and
4. we will not use Your Data to train third party AI models without your consent, and we will handle Your Data in accordance with our Privacy Policy.
Not an emergency service. The Platform may include features that record incidents, hazards, stop-work events, and emergency alerts. These features are operational aids only. The Platform is not an emergency dispatch or emergency response system. In the event of a medical, safety, security or other emergency, you and your Authorised Users must contact the relevant emergency services and follow your organisation's own emergency procedures.
No legal, safety or compliance advice. Any templates, reports, checklists, AI-generated content, dashboards or other outputs produced through the Platform are provided as productivity aids only. They do not constitute legal, regulatory, work-health-and-safety, medical or financial advice. You are solely responsible for your compliance with all applicable Laws, including work-health-and-safety laws.
You acknowledge that data loss is an unavoidable risk when using any software. You are responsible for maintaining your own backup of any critical data you input into the Platform.
To the maximum extent permitted by law, we have no Liability for loss or corruption of data, or for scheduled or emergency maintenance that causes the Platform to be unavailable.

5. Accounts

You must register and create an account (Account) to access the Platform. Each Authorised User requires their own login linked to your Account.
You must provide accurate information when registering, including business name, contact name, contact email, and (where requested) industry, site information, and billing details.
All personal information you and your Authorised Users provide is handled in accordance with our Privacy Policy.
You must keep your Account information up to date and must not share Account credentials. Account credentials are personal to each Authorised User.
You are responsible for all activity that occurs under your Account, including activity by any of your Authorised Users, and including any purchases. You must notify us immediately of any unauthorised use of, or breach of security in respect of, your Account.
When creating an Account you must select a Subscription. Available Subscription tiers, features and prices are set out on the Platform.

6. Authorised Users

Authorised Users are the individuals you permit to access the Platform under your Account. Authorised Users may include Company Admins, Managers, Members, and Workers, each with different permission levels as configured in your Account.
The number of Authorised Users included in your Subscription is set out in your Account. You may adjust permissions for each Authorised User from within the Platform.
You are responsible and liable for the acts and omissions of all your Authorised Users, including all Workers, as if they were your own acts and omissions.
You must ensure that each Authorised User (including each Worker) complies with these Terms and has been provided with appropriate notice of, and where required has consented to, the processing of their personal information through the Platform.

7. Subscription and Fees

To create an Account, you must select either a free trial or a paid Subscription tier.
Free trial. If you choose a free trial, the trial will last for the period set out in your Account. We determine free trial eligibility in our sole discretion and may revoke or suspend trials we reasonably consider abusive or ineligible. Free trials are only available to new Account holders. If you do not move to a paid Subscription at the end of the trial, your access will end.

Paid Subscription. If you choose a paid Subscription, you agree to pay the Fees set out on the Platform by the date specified (the Payment Date).
Monthly Subscriptions. Unless terminated in accordance with these Terms, a monthly Subscription will roll over on an ongoing monthly basis and you will be charged the same Fees each month. You may cancel at any time, but cancellation only takes effect at the end of the paid month.
Annual Subscriptions. Unless terminated in accordance with these Terms, an annual Subscription will roll over on an ongoing annual basis. Fees may be charged monthly or annually as set out in your Account. You may cancel at any time, but cancellation only takes effect at the end of the annual term.
Payment methods available are set out on the Platform. We use a third party payment processor (currently Stripe). We do not store full payment card details. Your use of the third party processor may be subject to its own terms.
You must not attempt to pay the Fees by fraudulent or unlawful means and you warrant that any payment instrument you use is one you are authorised to use.
We may set off or deduct from any amounts payable by us to you any amounts payable by you to us under these Terms.
We may invoice you for the Fees in which case payment terms will be as agreed and set out in the relevant invoice. Unless otherwise agreed, invoices are payable within 14 days.
Changes to your Subscription. If you wish to upgrade, downgrade, or change the number of Authorised Users on your Subscription, you must notify us via email at least 48 hours before the next Payment Date. Increased Fees apply from the next Payment Date. We may decline downgrades that conflict with a minimum term commitment.
To the maximum extent permitted by law, Fees are non-refundable and non-cancellable once paid.
Changes to inclusions. We may change the inclusions of a Subscription tier (for example, by adding or removing features) on 30 days' written notice. If the change has a substantial and adverse impact on you, you may cancel under the Cancellation clause.
Changes to Fees. We may change Fees on 30 days' written notice. If the change is not acceptable to you, you may cancel under the Cancellation clause.

8. Your Obligations and Representations

You agree to:
1. comply with these Terms and all applicable Laws;
2. provide all assistance, information, access and cooperation reasonably necessary to enable us to provide the Platform;
3. ensure all information you provide us is accurate and that the contact email on your Account is monitored;
4. make any changes to your own systems (for example, browser, OS, network) reasonably required to support the Platform;
5. ensure that all systems you use in connection with the Platform comply with all applicable Laws;
6. confirm that you (and your Authorised Users) have read and understood these Terms and our Privacy Policy;
7. notify us within 48 hours of becoming aware of any actual or suspected breach of these Terms by you or any Authorised User; and
8. be responsible for all Authorised Users and any other person within your organisation or control who uses the Platform, including all Personnel.
You acknowledge and agree that:
1. the Platform is provided solely for the benefit of you and your Authorised Users, and you must not disclose, resell, sublicense or otherwise provide access to it to any third party without our prior written consent;
2. nothing provided through the Platform — including any AI-generated content, dashboards, reports, templates or insights — constitutes legal, regulatory, work-health-and-safety, medical, financial or risk management advice;
3. you are responsible for the use of the Platform by your Authorised Users (including all Workers) and any other person you provide with access, and you must ensure that no person uses the Platform to:
  1. break any Law or infringe any person's rights (including intellectual property and privacy rights);
  2. transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; or
  3. damage, interfere with, or disrupt the Platform; and
4. you will not alter, modify or attempt to derive the source code of the Platform.

9. Warranties and Disclaimers

You represent, warrant and agree that:
1. you will not use the Platform or Our Intellectual Property to compete with our business or to develop a competing product;
2. there are no legal restrictions preventing you from entering into these Terms;
3. all information you provide us in connection with these Terms is true, correct and complete; and
4. you have not relied on any representations or warranties about the Platform other than as expressly set out in these Terms.
To the maximum extent permitted by law, and subject to your Consumer Law Rights, we make no representations or warranties about the Platform other than as expressly set out in these Terms, including (without limitation) no warranty that:
1. the Platform is or will be fit for your particular purposes;
2. the Platform (including any AI output) is complete, accurate, reliable, up-to-date or suitable for any particular purpose;
3. access to the Platform will be uninterrupted, error-free or free from viruses; or
4. the Platform will be secure.
To the maximum extent permitted by law, all express and implied warranties are excluded, and the Platform is provided "as is". Your use of the Platform is at your own risk.

10. Our Intellectual Property

All intellectual property in the Platform — including the software, designs, content, trade marks, algorithms, machine learning models, prompts, training data we own, and any documentation (Our Intellectual Property) — is and remains owned by us (or our licensors).
We grant you a limited, non-transferable licence to use Our Intellectual Property solely for your internal business use of the Platform during the term of your Subscription. You must not exploit Our Intellectual Property for any other purpose or allow any third party to do so. Use must be limited to Authorised Users on devices you control or authorise.
You must not, without our prior written consent:
1. copy any of Our Intellectual Property in whole or in part;
2. reproduce, retransmit, distribute, sell, publish or broadcast any of Our Intellectual Property; or
3. alter, modify, frame, embed, scrape, or create derivative works from Our Intellectual Property, including by using outputs from the Platform to train any third party AI model.
This clause survives termination or expiry of your Subscription.

11. Your Data

As between you and us, you own all data, content and information that you or your Authorised Users (including Workers) upload to or generate through the Platform (Your Data). Your Data includes audit responses, incident reports, hazard reports, photographs, voice notes, sign-on records, training records, forms data, and any other content you submit.
You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, store, process, back up, and otherwise use Your Data to:
1. provide the Platform and perform our obligations under these Terms;
2. communicate with you about the Platform;
3. diagnose, support, secure, maintain and improve the Platform;
4. produce Analytics (in aggregated and de-identified form);
5. train and improve our own AI models (but not those of third parties), provided that Your Data is appropriately de-identified or aggregated where it contains personal information, and you may opt out of such use by written notice to us; and
6. as otherwise required to perform our obligations under these Terms or comply with Law.
You represent and warrant that:
1. you have all rights, licences, consents and permissions necessary to grant us the rights in Your Data described in these Terms (including from each Worker or other individual whose data is included in Your Data); and
2. Your Data, and our use of Your Data as contemplated by these Terms, will not infringe any third party's intellectual property, privacy or publicity rights, or breach any Law.
Analytics. We may monitor, analyse, and compile statistical and performance information about your use of the Platform, in aggregated and de-identified form (Analytics). We own the Analytics and may use them for our own business purposes, provided they do not contain identifying information.
We do not endorse or approve, and are not responsible for, Your Data, including any user-generated content.
The accuracy and usefulness of the Platform's outputs depends on the accuracy and completeness of Your Data. Inaccurate or incomplete input data may affect the output and operation of the Platform.
This clause survives termination or expiry of your Subscription.

12. Privacy

For the purposes of this clause, Personal Information and Sensitive Information have the meanings given in the Privacy Act 1988 (Cth) (including health information), and also include any equivalent terms under any other privacy law applicable to you.
You must, and must ensure that your Authorised Users (including Workers), comply at all times with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and any other privacy or anti-spam Laws that apply to you (Privacy Laws) in respect of all Personal Information collected, used, stored or otherwise dealt with under or in connection with these Terms.
You must ensure that:
1. you have collected, used, stored and disclosed Your Data in accordance with all Privacy Laws; and
2. we are able to use, store and otherwise handle Your Data as contemplated by these Terms without infringing any third party rights or breaching any Privacy Laws.
Without limiting the above, you may only upload or otherwise provide to us Personal Information (including Sensitive Information such as injury, health or incident data) if:
1. you are authorised by Privacy Laws to do so;
2. you have informed the individual concerned that their Personal Information may be disclosed to third party service providers (including us); and
3. where the Personal Information is Sensitive Information, you have obtained the individual's specific consent.
You acknowledge and agree that the Platform is designed to be used by Workers in the field who are typically engaged by you (whether as employees, contractors, labour-hire workers or otherwise). You are responsible for ensuring that those individuals have been provided with a clear, accessible explanation of how the Platform processes their Personal Information, and where required, have consented to that processing.
We will handle any Personal Information you provide us in accordance with our Privacy Policy and applicable Laws.
This clause survives termination or expiry of your Subscription.

13. Security and Data Hosting

We implement administrative, technical and physical safeguards designed to protect Your Data, including encryption in transit and at rest, role-based access controls, multi-tenant isolation, and audit logging. Details of our current security posture are available on request.
Your Data is hosted with our cloud infrastructure providers and stored in the regions described in our Privacy Policy or as otherwise agreed with you.
No security measure is perfect. To the maximum extent permitted by law, we do not warrant that the Platform will be free from unauthorised access, and we have no Liability for security incidents affecting Third Party Services or your own systems.

14. Australian Consumer Law

The Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws, may give you rights, warranties, guarantees and remedies that cannot be excluded, restricted or modified (Consumer Law Rights).
If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights.
Subject to your Consumer Law Rights, all express and implied warranties are excluded as set out in clause 9.
This clause survives termination or expiry of your Subscription.

15. Exclusions to Liability

To the maximum extent permitted by law, we are not liable for, and you release us from, any Liability caused or contributed to by, arising from, or in connection with:

any interruption or downtime due to scheduled or emergency maintenance;
your or your Authorised Users' (including Workers') own systems, configuration, or acts or omissions;
use of the Platform by anyone other than you or your Authorised Users, or other than as reasonably contemplated by these Terms;
reliance on AI-generated output without independent human review by a competent person;
use of the Platform in connection with any emergency, safety-critical, life-safety, regulatory submission, or similar matter without independent verification and compliance with your own procedures and applicable Laws;
any goods, services or content that do not form part of the Platform or are not provided by us;
any Third Party Service; or
any event outside our reasonable control (including a Force Majeure Event, and any fault or defect in your computing environment or Your Data).

16. Limitation of Liability

Despite anything to the contrary, to the maximum extent permitted by law:
1. you indemnify us for any Liability we incur due to your breach of clause 3 (Acceptance and Platform Licence) or clause 10 (Our Intellectual Property);
2. neither Party is liable for Consequential Loss;
3. each Party's liability is reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or its personnel (including, for you, Authorised Users), including any failure to mitigate; and
4. our total aggregate liability for all Liability arising from or in connection with these Terms will not exceed the total Fees paid by you under these Terms during the 12 months immediately before the event giving rise to the Liability.
This clause survives termination or expiry of your Subscription.

17. Termination

Cancellation by you. You may request to cancel your Subscription at any time by emailing us. You may not cancel before the expiry of any minimum term set out in your Account. Cancellation takes effect from the end of the current billing period (monthly or annual, as applicable). If you cancel because we have changed inclusions or Fees in a way that has a substantial and adverse impact on you, cancellation takes effect immediately and we will refund prepaid Fees on a pro-rata basis. If you cancel, your Account remains accessible in a read-only or reactivation state for a reasonable period (as set out on the Platform).
Termination for convenience by us. We may terminate your Subscription at any time by giving 30 days' written notice (Termination for Convenience).
Termination for breach or insolvency. A Subscription may be terminated immediately by written notice from the non-defaulting Party (Non-Defaulting Party) if:
1. the other Party (Defaulting Party) materially breaches these Terms and the breach is not remedied within 10 Business Days of written notice from the Non-Defaulting Party; or
2. the Defaulting Party becomes insolvent or is unable to pay its debts as they fall due.
Suspension. If we reasonably suspect a breach of these Terms (including a security incident or non-payment), we may suspend access to the Platform while we investigate.
On termination or expiry:
1. we will remove your access to the Platform after the end of the current billing period (or sooner where termination is for breach);
2. except where termination is by you due to our breach or by us for convenience, and to the maximum extent permitted by law, prepaid Fees are non-refundable;
3. where we terminate for cause, you must also pay any reasonable additional costs we directly incur as a result of the termination; and
4. you may, for a reasonable period after termination, request an export of Your Data in a commonly used format, after which we may delete Your Data in accordance with our retention policies.
Where termination is due to our Termination for Convenience or our material breach, we will refund prepaid unused Fees on a pro-rata basis.
Termination does not affect any rights or liabilities accrued before termination.
This clause survives termination or expiry of your Subscription.

18. General

Assignment. A Party must not assign or deal with the whole or part of its rights or obligations under these Terms without the other Party's prior written consent (not to be unreasonably withheld), except that we may assign these Terms to an acquirer of, or successor to, our business.
Assignment of debt. You agree we may assign or transfer any debt owed by you under these Terms to a debt collector, debt collection agency, or other third party.
Disputes. A Party must not start court proceedings about a dispute without first meeting with the other Party in good faith to resolve it, failing which the Parties agree to engage a mediator. Costs of mediation are shared equally. This clause does not prevent a Party seeking urgent injunctive or equitable relief.
Entire agreement. Subject to your Consumer Law Rights, these Terms (together with the Privacy Policy and any order form or written agreement we sign with you) form the entire agreement between the Parties and supersede all prior discussions, communications and agreements about their subject matter.
Force majeure. To the maximum extent permitted by law, we have no Liability for any event or circumstance outside our reasonable control.
Governing law. These Terms are governed by the laws of New South Wales, Australia. Each Party submits to the exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.
Notices. Any notice must be in writing, sent by email or post to the Party's notified contact details. Notice by post is deemed received 48 hours after posting; notice by email is deemed received on transmission (subject to no bounce-back).
Publicity. Subject to our compliance with your reasonable brand guidelines, you agree we may identify you as a customer (including by use of your name and logo) on our website and in our marketing material. You may opt out of this by written notice to us.
Severance. If any provision of these Terms is held to be void, invalid or unenforceable, it is to be read down so far as necessary to make it valid and enforceable, failing which it is severed without affecting the remainder of these Terms.
Third party sites. The Platform may contain links to third party websites. We do not control, endorse or approve those websites and we are not responsible for their content. Your dealings with any third party are between you and that third party.

19. Definitions

Account means the account you register with us to access the Platform.
Authorised User means an individual you permit to access the Platform under your Account, including Company Admins, Managers, Members and Workers.
Business Day means a day other than a Saturday, Sunday or public holiday in Sydney, New South Wales.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Fees means the subscription fees payable for the Platform as set out in your Account or any order form.
Force Majeure Event means any event outside a Party's reasonable control, including acts of God (fire, earthquake, flood, storm), pandemic or epidemic (including any variant of COVID-19), civil unrest, war, terrorism, sabotage, government action, telecommunications or internet outages, and large-scale cloud provider outages.
Intellectual Property means all intellectual property rights, including copyright, trade marks, designs, patents, know-how, trade secrets, confidential information, circuit layouts, software, source code, databases, algorithms, and machine learning models, including any application for, and any improvements of, the above.
Laws means all applicable laws, regulations, codes, standards, guidelines and lawful directions from governments or regulators that bind the relevant Party.
Liability means any expense, cost, liability, loss, damage, claim, demand, proceeding or judgment, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise, however arising, whether direct or indirect, present or future, ascertained or contingent.
Personnel means, in respect of a Party, its employees, consultants, suppliers, subcontractors and agents. In your case, Personnel includes all Authorised Users (including Workers).
Platform has the meaning given in clause 2.
Third Party Services has the meaning given in clause 4.
Worker means an individual engaged by you (as employee, contractor, labour-hire worker or otherwise) who accesses the Platform to participate in your operational workflows (for example, to complete sign-ons, fill out forms, raise hazards and incidents, or complete training and inductions).
Your Data has the meaning given in clause 11.

Contact

For any questions or notices, please contact us at:

Bravas Technology Pty Ltd (ABN 93 689 477 594)

Email: support@bravastech.com