Cleaning scores up 9% and complaints down 35% at a national facility management firm

The FM firm relied on pen and paper for client site inspections. Data took 24 hours to reach relationship managers, corrective actions were rarely followed up, cleaning scores dropped, complaints rose. We implemented a mobile inspection and corrective action system that gave relationship managers instant visibility — photos and videos of issues included. A live Power BI dashboard displayed cleaning scores and corrective actions on office TVs. Result: a 9% lift in cleaning scores from the visibility and accountability the system provided, and a 35% reduction in formal complaints because inspections and resolutions were shared with the client in real time.