Terms of Service
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These Terms of Service (“Terms”) govern all services provided by Bravas Technology Pty Ltd (“Bravas”) to its clients, including but not limited to:
- Managed SafetyCulture Implementations.
- BravasCare (Ongoing SafetyCulture Account Management)
- Custom API Integrations (via Fleetyr)
- Power BI and Tableau Dashboard Creation
- SafetyCulture Template and Training Course Digitisation
By engaging Bravas for any service, the client agrees to these Terms in full.
1. General Terms (Applicable to All Services) :
Client Responsibilities :
- The client agrees to provide timely access to relevant systems, personnel, and information required to complete the service.
- Delays in access or information may result in rescheduling or adjusted delivery timelines.
- The client must ensure third-party access permissions (e.g. SafetyCulture, Fleetyr, Microsoft, etc.) are in place where required.
Service Deliver :
- Bravas will make reasonable efforts to deliver services within agreed timelines.
- Delivery estimates may change based on client responsiveness, access delays, or unforeseen technical factors.
- Clients will be notified of any material changes to delivery schedules.
Out-of-Scope Work and Variations :
- Work requested outside the originally agreed scope may incur additional charges and revised timelines.
- Scope changes must be agreed upon in writing by both parties.
Service Nature and Warranties :
- Services are provided “as-is”, with no warranties other than those required by Australian Consumer Law.
- Bravas does not guarantee specific outcomes or the performance of third-party software platforms.
Liability Limitation :
- Bravas’ liability for any claim (contract, tort, or otherwise) is limited to the total amount paid for the specific service in question.
- Bravas is not liable for indirect or consequential loss, including lost profits, data, or business opportunities.
Confidentiality :
- Both parties agree to maintain confidentiality over all sensitive or proprietary information shared during the engagement, unless disclosure is required by law.
Governing Law :
- These Terms are governed by the laws of Australia, and disputes will be resolved in the appropriate Australian courts.
2. Service-Specific Addendums:
Managed SafetyCulture Implementation :
- Bravas Technology provides end-to-end implementation services for the SafetyCulture platform, designed to support clients in achieving a structured and effective rollout of their safety and operations systems.
- Scope of Service – The implementation service typically includes the following:
- Project Planning and Coordination: Coordination with key stakeholders to define implementation goals, priorities, and responsibilities. Bravas will work with the client to align on requirements and maintain ongoing communication throughout the project.
- Data Collection and Initial Setup: The client is responsible for providing required information, such as user lists, organisational structures, permissions, site details, assets, and any existing templates or training material. Bravas will use this information to configure the SafetyCulture account and establish the initial framework for operations.
- Account Configuration and Customisation: Bravas will set up users, permissions, and workflows as required. Where applicable, Bravas will digitise client-provided forms, procedures, and training content into SafetyCulture templates and learning modules.
- System Access and Device Setup: User accounts will be created, and access will be tested across web and mobile platforms. Shared or site-based devices, if applicable, will be configured for use.
- Integrations: If scoped, Bravas will support integrations with other platforms or develop business intelligence dashboards (e.g. Power BI or Tableau). Integration scope must be agreed upon prior to commencement and may be delivered concurrently with or separately from the core implementation.
- Training and Enablement: Bravas will deliver tailored training sessions for different user groups, including administrators, managers, and end users. Training will be adapted to the client’s workflows and system configuration.
- User Acceptance and Final Adjustments: The account will be provided to the client in a test-ready state for feedback. Bravas will apply minor refinements based on client input before full activation.
- Post-Implementation Support: After go-live, Bravas may provide structured follow-up sessions to support adoption, troubleshoot issues, and assist with continuous improvement.
Client Responsibilities – The client agrees to :
- Provide timely access to all necessary systems, personnel, and information
- Nominate key contacts for coordination and approvals
- Review and provide feedback on deliverables in a timely manner
- Ensure any required third-party access or licensing (e.g. SafetyCulture platform access) is in place
- Delays in providing access or feedback may impact project progress and timelines.
Additional Terms :
- Any work requested outside the agreed scope may be subject to additional charges and revised timelines. Scope changes must be approved in writing by both parties. All services are provided “as-is” with no warranties beyond those required by law. Bravas Technology’s liability is limited to the total amount paid for the service.
- Clients agree to comply with the SafetyCulture Terms and Conditions – (https://safetyculture.com/legal/terms-and-conditions/) as part of this engagement.
BravasCare – Monthly Account Management :
- Bravas Technology will provide SafetyCulture account management services under the “BravasCare” model on a month-to-month basis.
- Scope of Services – Services include, but are not limited to:
- Configuration updates
- User management
- Support and training
- Reporting setup
- Process improvement advice
Service Model and Terms:
- A flat monthly fee applies. This includes a set number of service hours as a usage guide.
- This is not a billable hourly arrangement Bravas will not charge extra if hours exceed the guide, nor offer discounts for underuse.
- If the scope of work materially changes – such as a significant increase in volume, responsibilities, or introduction of new projects – Bravas reserves the right to review and adjust the monthly fee, with reasonable prior notice to the client.
- Either party may terminate this service with 30 days’ written notice
- Bravas will provide BravasCare services with due care and skill, but is not liable for any indirect or consequential loss arising from the use of SafetyCulture or the services provided.
Custom API Integrations:
- Bravas and the client will agree in writing on a defined scope of work for any custom API integration project hosted via the Fleetyr platform.
- Any material changes to the agreed scope must be approved in writing by both parties and may result in additional charges and timeline revisions.
- Clients must agree to the [Fleetyr Terms of Service](https://fleetyr.com/terms-of-service/).
- Successful implementation depends on the client providing timely access to relevant third-party systems and technical contacts.
- Bravas is not responsible for limitations or outages of third-party platforms.
Power BI and Tableau Dashboard Creation:
- Bravas and the client will agree in writing on the scope of dashboards to be developed, including data sources, visualisation types, and user access requirements.
- Any material change to this scope must be agreed in writing by both parties and may incur additional fees.
- Bravas will rely on the client to provide accurate and structured data. Bravas is not responsible for delays or limitations resulting from data quality or third-party system access.
- Ongoing support or maintenance beyond initial delivery must be separately scoped and agreed upon.
SafetyCulture Template and Training Digitisation:
- Bravas and the client will agree in writing on the scope of templates or courses to be created or digitised.
- Scope changes must be approved in writing by both parties and may result in adjusted timelines and additional costs.
- The client is responsible for ensuring content accuracy and compliance with internal or regulatory standards.
- Bravas is not liable for errors in source material or content not provided in full.
3. Payment Terms:
- Services are invoiced as either a fixed monthly fee (for ongoing services like BravasCare) or a project-based fee (for one-off deliverables).
- All invoices are payable within 30 days of issue (Net 30).
- Bravas reserves the right to pause or terminate services for non-payment.
4. Termination:
- Ongoing services (e.g. BravasCare) may be terminated by either party with 30 days’ written notice.
- One-time project-based engagements conclude upon delivery unless otherwise agreed
- Bravas may terminate any engagement immediately for repeated non-payment or material breach of these Terms.
5. Acceptance:
- By engaging Bravas Technology for any of its services, the client agrees to these Master Terms of Service and, where applicable, the terms of third-party platforms (e.g. SafetyCulture, Fleetyr).
